Typically, orders are handled within 24 hours on business days. Once an order is shipped, you will receive a shipping confirmation including a tracking number for your shipment.

ELLIS FAAS Cosmetics Return and Exchange Policy

At ELLIS FAAS Cosmetics, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied
with your purchase, we're here to help.

Return and Exchange Conditions:

Time Frame for Returns and Exchanges:

You may return or exchange new, unopened items within 14 days of purchase.

Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, your item must be unused, in the same
condition that you received it, and in the unopened original packaging.

For assistance with defective items, please contact customer service.

Return and Exchange Process:

To initiate a return or exchange, please send an email to info@ellisfaas.com with the following details:

- Your order number

- The product(s) you wish to return or exchange

- The reason for the return or exchange

Our customer service team will review your request and provide you with a return or exchange authorisation number.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of
payment within 10 days.

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges:

If you wish to exchange an item, please indicate the desired replacement item in your email request.

Exchanges are subject to product availability and will be processed within 10 days of receiving the returned item.

Shipping Costs:

For returns of new products, you will be responsible for the shipping costs.

If there is a quality issue with the product, ELLIS FAAS will cover the return shipping fees.

For exchanges due to quality issues, we will cover the shipping cost of sending the replacement item to you.

We hope you love your ELLIS FAAS Cosmetics! If you have any questions about our return and exchange policy, please don't hesitate to contact us.

Contact Information:

info@ellisfaas.com

You can contact us through our contact page! We will be happy to assist you.